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An interview with Microsoft's Content Management Server & SharePoint Product Manager for Systems Integrator Partners

If you’ve recently tuned your ear to the CMS mantra, you’ll find our interview with Microsoft’s Leah Clelland very interesting. She talks about what’s up and what’s ahead for managing Web content with Microsoft Content Management Server.

How are attitudes changing in regard to the interest and adoption of CMS?
Attitudes change with needs. In the last 10 years, demand for Web content management has steadily grown as the Web itself has matured. Key triggers for this growth have been the increased requirements for usability, compliance, accessibility, integration, and personalization, and the reduced cost of ownership. In all, an improved employee, customer, and partner experience at less cost and higher ROI are key goals fueling the growth in Web content management. This shift towards a more structured and dynamic Web presence... read more >

Selecting a Content Management
Tool that Fits

We won’t tell you which content management product to buy, but we will give you some tips on selecting a solution that fits the needs of your organization and the needs of the people using the tool. After all, it’s not what the content management tool can do. It’s what it can do for you... read more >

Jon Day, Saltmine’s Microsoft Business Manager, answers some common CMS-related questions.

  My site is a monster! How do I go about moving to a CMS solution?
 

Hopefully your site is already well-organized into a meaningful framework or information architecture. This will help make migration to any content management solution easier. Take the time to accurately map your content into the data structure of whatever CMS tool you choose. There are also software tools you can use, like MetaLogix Migration Assistant, to ease the actual process of moving to a CMS solution, particularly for sites with a lot of content.

  Can I post content in advance for upcoming events? What about spelll checking?
  Spell checking? Looks like you need it! Other than broken links, nothing makes a Web site look worse than a lot of misspelled words. Spell checking is kool so make sure you use it!

Scheduling content ahead of time for a future post can be a real lifesaver. Most CMS solutions have a function that will allow you to publish content at a specific date and time automatically. It’s similar to scheduling a meeting in your Outlook calendar.

  How should images, attachments or dead links be handled?
  A CMS system should be able to handle images and attachments within your text as an inline link and outside your text as a separate item. If you move or delete a page, the system should handle the change appropriately; a moved page is linked to the new location and the link to a deleted page is removed.

  I know HTML but most of my colleagues don’t. Is there a way that we can use the same CMS tool but enter our content in different ways?
  You shouldn’t have to know HTML to use a content management system, but some entry-level systems do require it. In most systems you can apply filters to view the code, modify it and then convert the plain text updates of your colleagues into HTML. Your colleagues can use the content management toolbar to format their updates and additions in plain text mode.

  How do I make sure content is reviewed by the right people before it goes live?
  The process of content review and approval is known as a workflow. It’s a system of checks and balances and an important part of publishing to your Web site. The best systems have an extensible model that will allow for one or more approvals before letting a document go live — like having both the Marketing Manager and the Director of Marketing approve a press release before it gets published by the IT Manager. You’ll want to clarify the appropriate steps within your organization and then make sure your workflow reflects that process.

Virtuoso
Travel industry superstar, Virtuoso, knows that things don’t stay the same for very long in the travel business. With over 300 member agencies and 140 member Web sites to keep up-to-date, Virtuosos was the perfect candidate for a content management system. Read the Virtuoso case study at www.saltmine.com

Pike Place Market
Pike Place Market needed a way to keep their Web content fresh — like their produce. We redesigned their site and implemented a content management tool that makes in-house Web site updates easy. Read the Pike Place Market case study at www.saltmine.com